FAQs

The processing of your order, the creation of your made to measure canvas and the delivery (free of charge) require our team a delay of 10 to 30 working days. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

We deliver our products all over the world. There is no minimum order quantity required, and we offer two types of delivery:

1. Standard shipping: which is free of charge worldwide

2. Secure shipping: for $5.99 that protects you worldwide.
against theft, loss and damage in transportation.

If your order includes several items, it is possible that they will be sent separately, depending on the stock or the creation time of certain canvas. Don't worry, your package will arrive shortly.

A problem with your local post office? A lost, broken or destroyed package? With our secure delivery, our store will take care of all disputes for you.

Customer satisfaction is our priority. We do not blame the carrier, we take full responsibility by immediately sending you a new package at our expense. Do not hesitate to contact us by e-mail, our team will do its best to meet your expectations. 

Yes, as long as your order is not "in progress of creation".

It is possible to cancel your order! If the order is already in progress of creation, the cancellation fee will be 40% of the purchase price.

We are only able to accept a return in case of a proven product defect.
Our fabrics undergo strict quality controls before each shipment.

However, if your canvas has a manufacturing defect, please send us a picture of the product (in the original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

Votre sécurité, notre priorité : notre site ne propose que des moyens de paiement sécurisés et garantis sans dangers.

Your security is our priority: our site offers only secure and guaranteed safe payment methods.

We accept: Credit cards, Debit cards, Our online payment services:

Shopify payment - is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you maximum payment options.

As an international banking institution, *Shopify payment offers you over 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.

Your bank or credit card information will not be shared with us in any way. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Yes !

The "HTTPS" present in the URLs of our store testifies to the quality of our services.
HTTPS is the variant of "http" secured by the use of SSL/TLS protocols.
HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.